About us

Established in 1830 (you read that right!) Fish Brothers Group comprises several business strands including the Charles Fish website and store and some pawnbroker shops in East London and Essex. The Charles Fish part of our business was formed in 2006 and was named after the founding member of the original company. 

With almost 200 years under our belt, we take customer service very seriously. It's part of our legacy, after all! We’ve got a (long!) history to uphold and a reputation for exceptional service that’s become a family tradition at this point.

Did you know?

• We still have a genuine “Mr Fish” -  the Managing Director of Fish Brothers Group. Other Fish family members are very much hands-on in the company, too.
• Many of our staff members have more than 35 years’ service with us. A few have been employed by the group for their entire professional lives.
• Our staff are genuinely excited about the products we sell. They're not only experts on the items we have in stock – for many, watches and jewellery have been personal passions for years beyond the world of work. 
• We constantly receive new treasures to sell, and we never know what’s coming through the doors. Our newsletter subscribers love getting mail from us each week as it means they’re the first ones to hear about the latest fresh finds we have on offer.
• We have an impressive 4.9-star rating on TrustPilot, with 95% of reviewers giving us 5 stars… almost perfect, but we’ll keep on striving for that extra sparkle!

Find us

You’ll find Charles Fish in the bustling high street of Harlow, Essex, and of course, online! We handpick each piece we present in our store to ensure you have the best choice imaginable there, and have much, much more on the website, divided into easy-to-explore collections to help you choose your perfect piece. 

We also have appointment-only opportunities to talk face-to-face with our watch specialists in our Walthamstow branch (check out our Branches page for full details).  

Say hi

There’s always someone ready to assist when you call (telephone 0208 509 4884), email (info@charlesfish.co.uk), or visit us in person. You can chat with us between 9am and 5.30pm, Monday to Friday, and we’ll be happy help however we can. If you’d like to speak to us outside of this time, please email us and we’ll get back to you the following working day.