Frequently Asked Questions

We’ve compiled some questions that we are often asked about jewellery and watches. If you don’t find the answer you need here, you can drop us an email at info@charlesfish.co.uk.

What payment methods do you accept?

Online payments are accepted through debit or credit card transactions. We accept Visa, Mastercard and Maestro debit and credit cards as well as American Express. You may also pay via PayPal.

Can I use my Friends & Family discount on pre-owned watches?

No, discount codes cannot be used on the purchase of pre-owned watches or pre-owned jewellery or Michael Kors Access. 

Can I return or exchange an item I have purchased?

When can I expect my order to arrive?

Please see our Delivery Information page

Do you offer international delivery?

Is VAT charged online?

Yes, VAT of 20% is included in the retail price of all items listed on the website, with the exception of pre-owned watches.

Where can I find Competition terms and conditions?

Please see our Terms and Conditions page

Where can I find www.charlesfish.co.uk website terms and conditions?

Please see our Terms and Conditions page