Delivery Information

We’ll dispatch your order on the same day if placed by 2 pm Monday to Friday, orders placed after 2 pm will be processed on the following working day.
Orders received after 2 pm on a Friday, will not be processed until the following Monday.

In some rare instances, *we may take up to 5 working days* to process and dispatch an order.

This extended dispatch time is likely to occur around Bank Holidays and around key peak seasons such as Christmas and Valentine’s.

If you are in need of your item urgently, please select the Next Day Delivery option to ensure you are not disappointed.

We offer FREE UK DELIVERY on every order above £49. For every order below £49 the shipping costs are £2.99.

Standard delivery can take up to 5 working days from the date of dispatch to arrive.

Some deliveries require a signature on arrival so please bear this in mind when specifying a delivery address.

This service may also be referred to as “Royal Mail 1st Class Signed For”.
If you are in need of your item urgently, we offer Next Day Delivery at a charge of £7.99. 

Orders must be placed by 2 pm to guarantee next working day delivery.

We are bound by the terms and conditions set out by Royal Mail and do not accept liability for delays to deliveries outside of our control. Where delays or delivery failure occur at the fault of Royal Mail, we will do our best to resolve the situation but reserve the right not to refund until a Royal Mail investigation conclusion is reached.

 *We cannot refund any delivery charges unless the item is faulty.

**BFPO are classed as UK delivery.

Standard delivery to Europe can take up to 15 working days from the date of dispatch to arrive.

Occasionally it can take up to 5 working days as we must wait for funds to be cleared.

Standard delivery to Europe can take up to 15 working days from the date of dispatch to arrive.

All deliveries require a signature on arrival so please bear this in mind when specifying a delivery address. This service may also be referred to as “Royal Mail International Delivery Signed For”.

There will be a charge of £18 for delivery within Europe.

We usually dispatch orders to Europe on the same working day if the orders are placed before 2 pm, otherwise, they will be processed on the following working day.

Occasionally it can take up to 5 working days as we must wait for funds to be cleared.

Orders of high value, such as pre-owned watches or diamond products, may be sent via an alternative courier service. You will be notified about that before dispatch and we will await your acceptance before sending.

For larger and bulkier orders and orders with multiple items, there may be additional costs and fees. You will be notified of this before dispatch and we will await your acceptance before sending.

 

Customs Duty

We would like to remind our overseas customers that they may be responsible for paying taxes to customs when importing from the UK. Charles Fish cannot be held responsible for such fees.