Refund Policy

UK customers can now create a FREE return label using one of the following links, depending on the order value:

• Orders with a value less than £800: Royal Mail Free Returns Portal

• Orders with a value of £800 or more: High Value Returns Form

 Please note that we won't refund delivery costs for Next Day Delivery service.

1. Create your free return label using one of the following links:

   • Orders with a value less than £800: Royal Mail Free Returns Portal

   • Orders with a value of £800 or more: High Value Returns Form

2. Ensure your item is in its original box and securely packaged. Include your original invoice or a note with your order reference inside the parcel.

3. Take your parcel to your local Post Office and obtain both a tracking number and proof of postage. Without these, we are unable to investigate any claims for lost or damaged parcels.

4. Once your return has been received and reviewed, your refund will be processed within 3 working days. You will receive an email notification once the refund has been issued. Refunds are made to the original method of payment, excluding any delivery costs.

You can return your items for an exchange or a refund at one of our stores with your original order invoice.

The refund will not be processed in store but will be issued after 1-2 working days to the same method of payment as the original transaction minus any delivery costs.

All postage costs associated with returning an item must be covered by you.

We recommend you use an insured, tracked and reliable shipping company as you remain responsible for the item until it reaches us. 

The item must be unworn, undamaged and returned to us within 28 days of your original transaction in its original packaging with proof of purchase.

 Refunds will be issued to the same method of payment as the original transaction minus any delivery costs.